Shipping policy

SHIPPING POLICY

Free Standard Shipping

We offer free standard shipping with no minimum purchase to the United States and the European destinations listed below.

European destinations: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, the United Kingdom, Switzerland, Norway, Iceland, and Liechtenstein.

Estimated Delivery

Orders are generally expected to arrive within 5–10 days of being placed. Delivery times are estimates, not guaranteed arrival dates. Customs clearance, public holidays, weather, and carrier disruptions may cause delays.

If your order has not arrived within the estimated delivery window, please contact us at nbaoooooo1101@gmail.com with your order number so we can help.

Shipping Updates

Tracking information will be shared when available. Tracking updates may take some time to appear after a package is handed to the carrier.

Shipping Addresses

Please check that your shipping address is complete and correct before placing your order. If you need to make a correction, contact us as soon as possible. Address changes may not be possible once your order has shipped.

Missing, Damaged, or Incorrect Items

If your package is missing, arrives damaged, or contains the wrong item, contact us with your order number and a description of the issue. Photos of the item and packaging, when available, can help us investigate and arrange an appropriate resolution.

Taxes and Customs

Free shipping covers the standard shipping charge. It does not automatically include or waive taxes, customs duties, or import charges. Please review any tax and duty information displayed before payment. If you have questions about charges for your destination, contact us before ordering.

Returns

For return requests and refund information, please refer to our Return and Refund Policy. Free outbound shipping does not automatically mean free return shipping.

Your Consumer Rights

Nothing in this policy limits your rights under applicable consumer protection laws.

Contact

For shipping or delivery questions, email nbaoooooo1101@gmail.com. Please include your order number if you have already placed an order.